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Privacy Policy

Privacy Policy

This privacy policy (“Privacy Policy”) is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your personal data, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting, and safeguarding the privacy of your personal data. We will only collect, record, hold, use, disclose, and store (i.e. “process”) your personal data in accordance with such laws including the Malaysian Personal Data Protection Act 2010 (“PDPA”) and this Privacy Policy.

If you disagree with any of the terms in this Privacy Policy, please stop your access and use of our website (“Site”) immediately. By accessing or using our Site, you consent and agree to be bound by the terms of this Privacy Policy.

What We Collect

We will collect your personal data including but not limited to:

  • Name, birthday, email address, occupation, mobile number, and gender;
  • Postcode and mobile GPS location;
  • Your photos or your QR codes;
  • Any information communicated by you to us through our Site or at our stores or kiosks (each, a “Location” and collectively, “Locations”).

We do not currently accept online payments through our Site, so no payment details such as credit card or bank account information are collected at this time.

We may also collect automatic information through your web browser or mobile operating system upon your access or use of our Site.

How We Collect

We collect your personal data in several ways including but not limited to:

  • Through your submission for signing up an account and membership (“Account”) on our Site;
  • Through your relationship with us, such as information provided by you in application forms, when purchasing our products or using our services, when participating in customer surveys, competitions, and promotions;
  • Through cookies or flash cookies on our Site (please refer to your browser settings to request not to receive cookies or to disable cookies if you do not wish to have information collected via the use of cookies);
  • From other sources from which you have given your consent to disclose information relating to you and/or where not otherwise restricted;
  • From recordings of Closed-Circuit Television (CCTV) at the Locations;
  • Through your voluntary verbal or written submission or communication to us in order to process any request or inquiry; and
  • Any other information that is supplied and/or collected when you use our Site.

The personal data requested when you sign up for an Account on our Site shall be mandatory; if you refuse to provide such personal data, the access or use of our Site may be affected.

The Purpose

We will process your personal data for purposes including but not limited to the following:

  • For daily operation on the service provided on our Site such as records of orders, delivery of products and services (“Products and Services”);
  • To maintain and update your Account;
  • To better manage our business and your relationship with us;
  • To design, customize, or personalize promotions or events for you;
  • To promote any Products and Services, offers, gift codes, or activities that might interest you;
  • To resolve disputes, collect fees, or troubleshoot problems;
  • To prevent potentially prohibited or illegal activities;
  • To administer offers, competitions, and promotions;
  • To improve and develop our Products and Services;
  • To process any of your requests or inquiries;
  • To transfer or assign our rights, interests, and obligations under any of your agreements with us;
  • To enforce and/or defend any of our rights;
  • For any business or legal purpose that is required or permitted by any law, regulations, guidelines, and/or relevant regulatory authorities; and
  • As otherwise informed to you from time to time.

Please be assured that we will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy.

Disclosure

We will not disclose, expose, release, or sell your personal data to 3rd parties or any other person unless in the following instances (“Disclosures”) and you hereby acknowledge and agree to the Disclosures: You may tell us at any time if you do not wish to continue your agreement to the Disclosures by notifying us at the e-mail address given at Clause 7 of this Privacy Policy.

  • You have expressly given your consent, necessary for the purpose you provide your information;
  • For our business proposal or engagement with a 3rd party or 3rd party service provider;
  • On any joint venture with a 3rd party to organize any promotional event;
  • As required or permitted to do so by law;
  • As requested by any court order, tribunal, authority, government, or regulatory body;
  • Any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us;
  • As required under our corporate proposals including but not limited to acquisition, merger, takeover, consolidation, and corporate reorganization; and
  • As required for our internal processes or our Site’s process and delivery of our Products and Services.

Retention

We will retain your personal data for as long as you are using our service and our Site in compliance with this Privacy Policy. If you hold your Account on our Site, we will retain your personal data for as long as you have not withdrawn your consent, closed, or canceled your Account with us. We will also retain your personal data as may be required under the law or may be deemed necessary. We will always uphold and comply with the obligations as stated under PDPA to store and care for your personal data.

How We Protect

We enforce standard measures in protecting your personal data with proper security, technical support, and administrative control to prevent loss, misuse, unauthorized access, modification, or disclosure of your personal data. Once we have obtained your personal data, such information will immediately be archived in our system. We only allow our authorized personnel to access our system and your personal data, where they will be subjected to disciplinary action for any misuse or unauthorized use of your personal data. Without your consent, we will not release or disclose your personal data, except for the purposes mentioned in this Privacy Policy. We will do our utmost in ensuring the security of our system and protection of your privacy.

Incomplete Personal Data

Where indicated, it is obligatory to provide your personal data to us to process any of your requests, inquiries, or orders for the Products and Services. Should you decline to provide such obligatory personal data, we may not be able to process your request, inquiry, or order for the Products and Services.

Your Rights

For your information, you have your privacy rights as follows:

  • The right to access: You may request from us a copy of your personal data that is under the processing of our Site (a fee may be chargeable);
  • The right of limitation on processing: You may write to us on how you would like to limit the processing of your personal data;
  • The right of correction: You may request us to correct or alter any of your personal data on our Site; and
  • The right to withdraw consent: You may request to withdraw consent for us to process your personal data on our Site.

In the event you choose to exercise any of your rights above, it may affect your use of our Site in which we shall not be liable. If you have any requests or inquiries, kindly contact us by writing an email to support@rushroastery.com. Subject to this Privacy Policy, we will review your request on a case-by-case basis whereby your request may lead to the termination of your Account on our Site